Returns policy

Thank you for choosing Futuretoyz for your purchases. We aim to provide you with high-quality products and exceptional customer service. In the event that you encounter any issues with your purchase, we have implemented a return policy to ensure a seamless and satisfactory shopping experience. Please read the following policy carefully:

 

Returns Eligibility: We accept returns for diecast scale model cars under the following conditions:

1. Defective or Damaged Products: If the product you receive is defective or damaged, you must notify us within [number of days] days of receiving the item. We will assess the situation and, if appropriate, provide a replacement or issue a refund.
2. Incorrect Product: If you receive a different model or variant than what you ordered, please contact us within 2 days of receiving the item. We will rectify the error by sending you the correct model or arranging for a return and refund.
3. Quality Issues: If you discover any quality issues with the product that significantly impact its value or functionality, please contact us within [number of days] days of receiving the item. We will evaluate the issue and, if warranted, provide a suitable solution.

 

Return Process:

1. Contact Customer Support: To initiate a return, please contact our customer support team through sale.futuretoyz@gmail.com. Provide your order details, including the order number and a description of the issue.
2. Return Authorization: Our customer support team will guide you through the return process and issue a return authorization number (RMA) if your return request is approved.
3. Packaging and Shipping: Pack the item securely in its original packaging, including all accessories and documentation. Clearly label the package with the provided RMA number. You are responsible for arranging and covering the shipping costs for the return.
4. Inspection and Resolution: Once we receive the returned item, our team will inspect it to verify the reported issue. We will then determine the appropriate resolution, which may include a replacement, repair, or refund, depending on the circumstances.

 

Non-Eligible Returns:

1. Change of Mind: We do not accept returns for simply changing your mind or for dissatisfaction with the product due to personal preferences. We recommend thoroughly researching the product and considering your purchase before placing an order.
2. Damage by Customer: If the product is damaged due to improper handling, misuse, or any action that voids the warranty or renders the product non-resalable, the return will not be accepted.
3. Damage in Transit: Please note that any damage occurring during transit is the responsibility of the shipping carrier. We recommend inspecting the package upon delivery and promptly reporting any damage to the carrier. Claims for damage in transit should be made directly with the shipping carrier, and we will assist you in the process to the best of our ability.

 

Refunds: If a refund is issued, it will be processed using the original payment method used for the purchase. Please note that shipping fees and any applicable restocking fees may be deducted from the refund amount.

 

Customer Support: Our dedicated customer support team is available to assist you with any queries or concerns related to returns. Please reach out to us through sale.futuretoyz@gmail.com for prompt assistance.

 

By making a purchase with Futuretoyz, you acknowledge and agree to comply with our return policy as stated above. We value your satisfaction and will strive to provide you with a smooth resolution to any issues you encounter with your diecast scale model car purchase.

• . Please note that damage in transit is not covered by the return policy. In the event that the buyer is unavailable to accept the delivery, resulting in the shipment being returned to Futuretoyz, the buyer will be responsible for covering the shipping charges for re-shipping the order.

  Shipping stands as a pivotal phase within the e-commerce product lifecycle, susceptible to human errors and unexpected challenges. Addressing issues that crop up during this stage necessitates thorough documentation. The involvement of third-party courier services adds further rigidity, demanding concrete evidence for any claims concerning issues or damages. This underscores our insistence on an unboxing video—a crucial step in documenting the condition of received items.

  It's imperative for anyone engaging in online purchases to recognize both the benefits and responsibilities inherent in this process. Courier services, while efficient, often hinge on the reliability of individuals managing pickups and deliveries. Thus, we strongly advocate for the creation of an unboxing video, not only for transactions with us but for any online purchase.

  At our end, an unboxing video stands as a mandatory requirement for purchases made through our website. Queries concerning delivery issues will not be entertained without this visual documentation. Engaging with us involves an interaction not just with our platform but also with a third-party courier service, which operates under its own set of protocols and guidelines.

  The absence of a video might hinder swift resolution, even if an issue appears evident to the buyer. While we endeavor to address concerns, a lack of visual evidence can significantly prolong the process with no guarantee of resolution. Creating a video may seem burdensome initially, but it acts as a safeguard in case of any eventualities.

  The primary objective of the unboxing video is to address any damage or defects encountered during delivery. Hence, it's crucial that the video commences with the package label, thoroughly capturing the unboxing process and inspecting the item for any damages or defects in front of the camera. Failure to capture such issues on video renders it insufficient as evidence for product damage or defects upon delivery.

• Unboxing Guidelines: Upon the arrival of the delivery personnel with your shipment, it's crucial to thoroughly inspect the package before accepting it. Ensure the package hasn't been tampered with or repackaged by anyone. If you suspect tampering or repackaging, promptly photograph the package, refuse the delivery, and send an email to sale.futuretoyz@gmail.com with the images for verification. Should everything appear intact, the delivery will proceed the next day. Otherwise, it will be returned, and a reshipment will be arranged.

  For a clear and comprehensive unboxing process:

  1. Position the camera in a stable, well-lit area.
  2. Display the shipping label clearly on camera, showcasing the tracking number, your address, and product details.
  3. Exhibit all sides of the package to affirm it has not been previously opened.
  4. Upon opening, confirm the correct product's delivery and check for any damages from all angles. Note: Requests regarding unnoticed defects later on will not be accommodated.
  5. If all is well with the correct and undamaged product, proceed as planned.                                                                                                  

  In cases of damaged shipments:

  • Display the product box condition on camera upon opening, highlighting any damages to the box and the product itself.

  In instances of the wrong product:

  • After opening the package, if you suspect the wrong product, display all sides of the product box and labels to demonstrate the discrepancy. Keep the wrong product sealed until a resolution is provided.

  Record all these steps continuously without editing, ensuring everything remains within the frame throughout. Excuses such as excitement, unavailability during unboxing, technical limitations, or an already open box will not be considered for assistance.

  Please note: Videos created by opening and re-packing the package solely for the unboxing video will not be accepted.